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    &lt;h1 class="text-3xl font-bold mb-4 text-blue-900"&gt;Returns Information&lt;/h1&gt;
    &lt;p class="mb-4 text-lg"&gt;
        We hope that your purchase is exactly what you expected, however we understand that occasionally an issue may
        occur with your chosen item(s). If you &lt;br&gt;change your mind for whatever reason and simply do not want any of
        the
        products purchased, as long as it is within 14 days of receipt of goods you may &lt;br&gt;return the goods to us as we
        offer a hassle-free 14 day returns policy:&lt;br&gt; &lt;br&gt;&lt;/p&gt;
        
    &lt;ul class="list-none list-inside space-y-2 mb-4 p-8 py-0 text-lg"&gt;
        &lt;li&gt; 1. You can return your item if it is unsuitable, provided it’s unopened and in its original packaging.&lt;/li&gt;
        &lt;li&gt; 2. However you (the customer) shall be responsible for the return of the product and all cost associated
            with this.&lt;/li&gt;
        &lt;li&gt; 3. You the customer will be responsible for our postage costs to you which will be deducted from the amount
            we refund to you.&lt;/li&gt;
    &lt;/ul&gt;
    
    &lt;p class="mb-4 text-lg"&gt;&lt;br&gt;Contact our Customer Care Team by Email &lt;a href="mailto:returns@banyo.co.uk"&gt;returns@banyo.co.uk&lt;/a&gt; detailing the damage with
        images if appropriate to arrange a collection and a credit or &lt;br&gt;refund for the product will be issued within
        14 days of receipt by us of the product.&lt;/p&gt;
    &lt;h2 class="text-2xl font-semibold my-5 we-founded"&gt;Products we are unable to cancel, refund or exchange&lt;/h2&gt;

    &lt;p class=" text-base"&gt;We cannot offer refunds or exchanges, unless faulty or not as described, on the following
        items:&lt;/p&gt;
    &lt;ul class="list-disc list-inside space-y-2 mb-4 p-8 py-0 text-base personlaized"&gt;
        &lt;li&gt;Products which have been personalised for you.&lt;/li&gt;
        &lt;li&gt;Where a product has been specially ordered for you, unless faulty, we are unable to refund or offer an
            exchange. In exceptional circumstances we may be able to accept&lt;br&gt;
            return of these items with refund less deduction for restocking of 35% plus carriage to the distributor or
            manufacturer.&lt;/li&gt;
    &lt;/ul&gt;
    &lt;h2 class="text-2xl font-semibold my-5 received-box"&gt;Return of Incorrect, Faulty or Damaged Goods Received&lt;/h2&gt;
    &lt;p class="mb-4 text-base"&gt;We ask that customers make a full inspection of all products received on the day of
        delivery. We must be notified of any items that arrive faulty or damaged within 48hrs of&lt;br&gt; receipt. For this
        we advise that you send an email to &lt;a href="mailto:returns@banyo.co.uk"&gt;returns@banyo.co.uk&lt;/a&gt; detailing the damage with images if appropriate. This
        email will be acknowledged by us and we&lt;br&gt; will advise the next steps, and contact you and either arrange
        collection, ask for goods to be returned back to us or ask you to dispose of the goods. Please note, never &lt;br&gt;
        dispose of goods without our notification. Should we request that you send the goods back to us, we ask that you
        include a receipt for any postage costs that you may incur&lt;br&gt; so that we may refund the full cost of
        postage.&lt;br&gt;Please note: All goods reported as faulty will be tested by manufacturers, if it is determined the
        goods are not faulty or if the faults are deemed to be caused by damage or&lt;br&gt; abuse this will void any
        warranty, goods will be returned to you and no refund or replacement issued.&lt;/p&gt;

    &lt;h2 class="text-2xl font-semibold my-5"&gt;For answers to some of the more frequently asked questions about Returns
    &lt;/h2&gt;

    &lt;p class="mb-4 text-base font-semibold"&gt;I would like to return an item, what do I need to do?&lt;/p&gt;

    &lt;p class="mb-4 text-base"&gt;If you would like to return an item to us you will need to firstly email us
        on &lt;a href="mailto:returns@banyo.co.uk"&gt;returns@banyo.co.uk&lt;/a&gt; with your invoice number and details of the reason for return. We will then&lt;br&gt; give you
        instructions of the procedure to follow. Please make sure that the purchased goods are returned to us in a as
        new condition. We will require all the original boxes &lt;br&gt;and packing (including all packaging) and the goods
        must
        be taken care of whilst in your possession. We do ask that any goods that are in a sealed packaging and are&lt;br&gt;
        clearly visible without the need to open the packaging remain unopened. No returns will be accepted if the item
        is damaged or marked. We recommend using a recorded &lt;br&gt;mail service for sending any parcels. When returning
        your
        item please make sure to include your order number and also the reason for the return. If you would like to
        return &lt;br&gt;the item to us we will arrange for your credit card / paypal account to be credited.
    &lt;/p&gt;
    &lt;p class="text-base font-semibold"&gt;What is your returns address?&lt;/p&gt;
    &lt;p class="mb-4 text-base"&gt;Our returns address is as follows:&lt;br&gt;
        Returns Department&lt;br&gt;
        Banyo Ltd t/a Nexus&lt;br&gt;
        International House&lt;br&gt;
        64 St. Barnabas Road&lt;br&gt;
        Leicester&lt;br&gt;
        LE5 4BD&lt;/p&gt;
    &lt;p class="text-base font-semibold"&gt;Do you offer a collection service?&lt;/p&gt;
    &lt;p class="mb-4 text-base"&gt;We offer a limited collection service for return of incorrect, faulty or damaged goods
        only,
        please contact us to confirm in each case&lt;/p&gt;
    &lt;p class="text-base font-semibold"&gt;
        How long does the returns process take?
    &lt;/p&gt;
    &lt;p class="mb-4 text-base"&gt;
        Once goods are received back to us, returns normally take about 10 working days to process.
    &lt;/p&gt;
    &lt;p class="text-base font-semibold"&gt;Have you any questions which we haven’t asked?&lt;/p&gt;
    &lt;p class="mb-4 text-base"&gt;Our returns policy can be found on our website, however if you wish to speak to one of the
        team please call our customer services team on 0116 274 4059.&lt;/p&gt;
    &lt;p class="text-base font-semibold"&gt;
        How long will my refund take?&lt;/p&gt;
    &lt;p class="mb-4 text-base"&gt;It will take 14 business days from when you contacted us to receive your refund. Once
        your refund has been approved, the refund amount will be issued back to your original &lt;br&gt;payment method.&lt;br&gt;
        If you contact us to arrange a refund more than 14 business days after delivery, we may be unable to provide
        you with a full refund for the goods being returned.&lt;/p&gt;
    &lt;p class="text-base font-semibold"&gt;Will you refund the delivery charges if I return a product?&lt;/p&gt;
    &lt;p class="mb-4 text-base"&gt;For return of goods that are not incorrect, faulty or damaged there is no refund of the
        delivery charges from ourselves or your delivery return cost.&lt;/p&gt;

&lt;/div&gt;</div>